Effective Date: 28th September 2025

At Krafmen, we take pride in the quality and durability of our furniture. To give our customers peace of mind, selected products come with a limited warranty. This Warranty Policy outlines the coverage, exclusions, and claims process.

1. Warranty Coverage

  • Warranty applies only to products specifically stated as “with warranty” at the time of purchase.
  • Coverage period varies by product (usually 6–12 months, unless otherwise specified).
  • Warranty covers manufacturing defects in materials and workmanship, such as:
    • Broken frames or structural failure under normal use.
    • Loose joints or fittings due to manufacturing faults.
    • Defective mechanisms (e.g., recliners, drawers).

2. Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear (scratches, dents, fabric fading, cushion softening).
  • Damage caused by misuse, abuse, accidents, or negligence.
  • Damage from improper installation, relocation, or modifications.
  • Damage due to exposure to extreme conditions (moisture, heat, direct sunlight, pests).
  • Commercial use of products intended for residential use.
  • Transportation or delivery-related damages not reported at the time of delivery.

3. Claim Process

  1. Customers must contact Krafmen Support within the warranty period.
  2. Provide proof of purchase (invoice/order number) and clear photos/videos of the defect.
  3. Our support team will assess whether the issue qualifies for warranty coverage.
  4. If approved, Krafmen may:
    • Repair the product, or
    • Replace the defective part, or
    • Exchange the product with an equivalent model (subject to availability).

4. Customer Responsibilities

  • Products must be used under normal household conditions.
  • Warranty claims must be made by the original purchaser only.
  • Customers are responsible for moving the product to a service location if required.

5. Limitation of Liability

  • Krafmen’s liability is limited strictly to repair, replacement, or exchange as stated above.
  • Krafmen is not responsible for indirect or consequential damages arising from product use.

📍 Company Details
360 Degree Furniture Sdn Bhd (1246782-P)
Lot 939 & 940, Jalan Industri 10, Kampung Baru Sungai Buloh,
40160 Shah Alam, Selangor, Malaysia
📞 Tel: 016-2089360
📧 Email: support@krafmen.com