Effective Date: 28th September 2025

At Krafmen, we are committed to ensuring your furniture reaches you in a timely and secure manner. Please review our delivery policy below before placing your order.

1. Delivery Coverage

  • West Malaysia (Peninsular Malaysia): Standard delivery service available.
  • East Malaysia (Sabah & Sarawak): Limited coverage; subject to arrangement and additional charges.
  • Singapore: Available upon request, subject to approval and additional fees.
  • Customers are encouraged to confirm delivery availability before making a purchase.

2. Delivery Timeline

  • Ready-stock items: Estimated delivery within 3–7 working days from order confirmation.
  • Special/custom orders: Estimated delivery within 4–6 weeks, depending on availability and production.
  • Delivery schedules may vary during festive seasons, sales campaigns, or unforeseen circumstances (traffic, weather, logistics delays).

3. Delivery Fees

  • Delivery charges are calculated based on location, order size, and product type, and will be displayed at checkout.
  • Free delivery promotions may apply from time to time.
  • Additional fees may apply for:
    • Difficult-to-access areas (e.g., high-rise without lift access).
    • Special handling requests.

4. Delivery Process

  • Our delivery team will contact customers prior to delivery to confirm the date and time.
  • Customers must ensure that someone is available to receive the goods at the scheduled time.
  • In the event of a failed delivery (customer unavailable), re-delivery charges may apply.

5. Self-Collection

  • Customers may choose to collect their orders at selected Krafmen outlets.
  • Self-collection requires prior arrangement and confirmation from our support team.

6. Product Acceptance

  • Customers are required to inspect their items upon delivery.
  • If there are any defects, damages, or wrong items, customers may refuse acceptance and request an exchange immediately (see Return & Refund Policy).
  • Once items are accepted and signed off, they are considered delivered in good condition.

7. Installation Services

  • Selected products include free installation (where stated on product page).
  • For products without free installation, customers may request additional service (subject to fees).

8. Contact for Delivery Assistance

For delivery enquiries or special arrangements, please contact us:

📍 360 Degree Furniture Sdn Bhd (1246782-P)
Lot 939 & 940, Jalan Industri 10, Kampung Baru Sungai Buloh,
40160 Shah Alam, Selangor, Malaysia
📞 Tel: 016-2089360
📧 Email: support@krafmen.com